Credit Controller Manager (Energy)(PJ)

Primary Responsibilities:

• Provides leadership and mentorship to team members, setting and evaluating annual goals and performance benchmarks.
• Drives the team's success in meeting quarterly and yearly billing and collections targets through hands-on management and strategic planning.
• Promotes collaboration across departments and with external partners to support effective collections and billing operations.
• Oversees projects and change management efforts to improve processes and boost operational performance.
• Ensures strong internal controls are established, maintained, and adhered to within the area of responsibility.

Core Duties:

• Collections: Design, implement, and regularly assess strategies and action plans to meet quarterly collection targets and improve cash inflow.
• Dispute Resolution: Handle escalated disputes and issues raised by customers, sales, and operations teams.
• Bad Debt Management: Coordinate with legal and collection agencies, authorise case escalations, and manage write-offs and customer insolvencies.
• Authorisations: Approve exceptions such as special payment terms, refunds, payment arrangements, credit holds, sales commissions, and profit & loss adjustments (including provisions and write-offs).
• Receivables Oversight: Monitor aging reports, ensure prompt follow-up on overdue accounts, and take preventive steps to reduce bad debt risks.
• Reporting: Lead in providing analysis and insights through regular and ad hoc reports, identify trends, and contribute to monthly financial reporting.
• Process Improvement: Monitor the efficiency of collections and credit processes, identify root causes of issues, implement corrective actions, and proactively spot new risks through routine reviews.