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Commercial Director - Retail Pharmacy

Kuala Lumpur Permanent MYR360,000 - MYR480,000 per year View Job Description
This is a senior commercial leadership role accountable for shaping and driving the commercial agenda of a retail pharmacy business. The role translates business strategy into clear commercial priorities, delivering revenue growth, margin improvement, strong merchandising, and disciplined execution across the network.
  • Own and shape the commercial engine of a large, complex retail pharmacy business
  • Strategic mandate with real authority, define commercial direction

About Our Client

Our client is a well‑established retail pharmacy group with a strong consumer brand, extensive retail footprint, and a clear ambition to strengthen commercial performance and execution. As the business continues to evolve, there is a strong focus on sharpening category strategy, driving profitable growth, and building a world‑class commercial organisation.

Job Description

The Commercial Director, Retail Pharmacy holds end‑to‑end responsibility for commercial performance, spanning category management, merchandising strategy, pricing, promotions, and overall trading outcomes. The role leads senior commercial teams and works closely with Operations, Supply Chain, and Marketing to deliver aligned, scalable results across the business. Key responsibilities include:

  • Define and lead the overall commercial and merchandising strategy for the retail pharmacy business, aligned to enterprise objectives.
  • Own sales, margin, and profitability outcomes, with clear accountability for commercial performance.
  • Provide senior leadership to category, merchandising, and commercial teams, setting direction and raising capability.
  • Drive disciplined category management, including assortment strategy, pricing architecture, and promotional effectiveness.
  • Balance short‑term trading performance with longer‑term commercial sustainability and capability building.
  • Partner with senior stakeholders across Operations, Supply Chain, and Marketing to ensure aligned execution at scale.
  • Establish clear governance, performance management, and decision‑making frameworks for commercial activities.
  • Lead supplier and partner engagement at a strategic level to unlock value and competitive advantage.
  • Identify growth opportunities across formats, categories, and customer segments, supported by data and insight.
  • Act as a trusted commercial advisor to senior leadership, contributing to broader business strategy and transformation initiatives.


The Successful Applicant

We are seeking a seasoned commercial leader with proven experience running complex retail or consumer businesses and delivering sustained, profitable growth. Key requirements include:

  • Degree‑qualified, with 15+ years of progressive commercial leadership experience in retail, FMCG, or consumer‑driven businesses.
  • Demonstrated success in enterprise‑level commercial or GM‑equivalent roles, with material P&L responsibility.
  • Deep expertise in retail trading, category management, merchandising, and commercial strategy.
  • Proven ability to lead and develop senior, multi‑layered commercial teams.
  • Strong commercial judgment with the confidence to make high‑impact decisions.
  • Track record of working effectively with cross‑functional peers at executive level.
  • Highly analytical, yet pragmatic and execution‑focused.
  • Comfortable operating in fast‑paced, high‑accountability environments with scale and complexity.


What's on Offer

  • Own and shape the commercial engine of a large, complex retail pharmacy business with full accountability for revenue growth, profitability, and category performance.
  • Strategic mandate with real authority, trusted to define commercial direction, make material decisions, and influence outcomes at enterprise level.
  • Build long‑term commercial capability, leading high‑impact teams and embedding disciplined, scalable commercial ways of working across the organisation.
Contact
Ee Lyn Soo
Quote job ref
JN-052026-7013697
Phone number
6012 375 7232

Job summary

Function
Sales
Specialisation
General Management
What is your area of specialisation?
Retail
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Ee Lyn Soo
Consultant contact
6012 375 7232
Job Reference
JN-052026-7013697

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.