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Collection Specialist (Mandarin Speaker)

Kuala Lumpur Permanent MYR60,000 - MYR90,000 per year View Job Description
The primary purpose of the role is to Improve Page Group cash flow, Reduce and avoid Bad Debt and Identify and solve customers' disputes. Successful candidates must have the ability to work effectively cross functional and cross-cultural global environments.
  • Opportunities to work in a Global Company
  • Attractive Remuneration Package

About Our Client

Putting people at the heart of everything we do. That's our Purpose and it's at the heart of our business. Since our inception in 1976, we have continued to grow and Build on existing strengths and ensuring we hold true to what we are famous for - People. Our global community of 9,000 recruiters live and breathe our core values: We continuously strive to Grow Connections, Earn trust, and ultimately - Make a Difference. At Michael Page, we don't just accept difference - we celebrate it. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants from all diverse background

Job Description

* Contact and follow-up daily with your customers by phone calls or e-mails.

* Understand the whole OTC process for better dispute management.

* Understand the legal and contractual recruitment scope.

* Coordinate with the Billing Teams to solve invoice related disputes.

* Collaborate with the Sales Team in negotiations with customers.

* Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.

* Give and keep visibility to the Sales Team on their portfolio's Collection status.

* Collaboration on projects (reporting, training, process improvement, etc.)

* Prepare the litigation file for Legal procedures

* Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts.

The Successful Applicant

* Fluency in English and an additional language is a plus.

* Ideally previous experience in Shared Services, customer service and Finance administrative activities

* Analytical and process-oriented mindset, the ability to think laterally and solve problems with exceptional customer care and orientation.

* Adaptability to changes and ability to work in cross-cultural environment with services mind-set.

* Previous experience in the role highly desirable

* Dynamic, organized with a methodical approach.

* Good negotiation and communication skills (spoken and written)

* Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)

* Customer focus

* Ability to work under pressure to attain company objectives and Cash Collection KPIs

What's on Offer

  • Competitive annual salary.
  • Attractive SSC package and benefits tailored to support your professional growth.
  • Work in a collaborative and supportive environment in the bustling city of KL.
  • Opportunities for career advancement within the accounting and finance department.



If you are a skilled Collection Specialist (Mandarin Speaker) and ready to take the next step in your career, apply now to join a leading name in the business services industry.

Contact
Cheryl Fernandez
Quote job ref
JN-042026-7003194
Phone number
+60 3 2302 4074

Job summary

Function
Finance & Accounting
Specialisation
Accounts Receivable
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Cheryl Fernandez
Consultant contact
+60 3 2302 4074
Job Reference
JN-042026-7003194

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.