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The team provides support to customers, ensuring that customer expectations are met or exceeded in accordance with Service Levels (SLA's) and that standards and processes are followed to provide a consistent and high-quality customer experience.The GTS function provides support to all Page end users and working with other internal IT and back-office teams as required to resolve incidents and requests.
This role involves preparing forecasts, supporting sales and CRM teams with data management, and handling customer service tasks to maintain satisfaction. It also includes updating SOPs, assisting with system data, processing non-hire equipment orders, and managing customer documentation and reports.
Join our leading aerospace client as a Customer Service Executive based in the Klang Valley region.
Join Our Leading Aerospace Client as a Customer Service Executive in Selangor
The Global Technical Support Engineer provides expert technical support to global markets, helping resolve challenging issues that local teams cannot solve. You'll play a key part in restoring vehicle uptime, collaborating with international colleagues and R&D to deliver fast, accurate solutions.
The Technical Support Specialist focuses on providing advanced technical support to customers by troubleshooting complex equipment issues, analysing root causes, and driving continuous improvements. You'll work closely with key accounts, engineering teams, and on‑site operations to ensure optimal product performance and customer satisfaction.
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