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Service Delivery Manager (IAM)

Kuala Lumpur Permanent View Job Description
The Service Delivery Manager will oversee and ensure the efficient delivery of technology services within a professional services environment. This role is based in Kuala Lumpur and requires strong organizational and leadership skills to meet business objectives effectively.
  • Global reach and boutique agility
  • Drive strategy and make a visible impact in a fast-growing practice

About Our Client

The hiring company is a professional services provider and a large organization with a robust presence in Kuala Lumpur. It operates within the technology sector, delivering high-quality services to its clients while fostering a results-oriented work environment.

Job Description

  • Oversee the delivery of technology services to ensure alignment with client expectations and contractual agreements.
  • Implement and monitor service-level agreements (SLAs) to maintain high standards of service delivery.
  • Collaborate with internal teams to resolve issues and improve service efficiency.
  • Manage client relationships to ensure satisfaction and long-term partnerships.
  • Develop and implement strategies for service improvement and operational efficiency.
  • Coordinate with technology teams to deliver projects on time and within budget.
  • Conduct regular performance reviews and provide insights for continuous improvements.
  • Ensure compliance with company policies and industry regulations.

The Successful Applicant

A successful Service Delivery Manager should have:

  • A degree in technology, business, or a related field.
  • Proven expertise in managing service delivery within a professional services environment.
  • Strong problem-solving skills and the ability to address client concerns effectively.
  • Excellent communication and interpersonal skills to manage internal and external stakeholders.
  • Experience in implementing and monitoring SLAs to ensure service quality.
  • Leadership qualities to manage teams and drive service improvement initiatives.
  • Familiarity with technology systems and operational processes in a professional services context.
  • Familiar with IAM / PAM Technology Tools

What's on Offer

  • A permanent position within a well-established organization in Kuala Lumpur.
  • Opportunities to work in a professional services industry with exposure to technology innovations.
  • Potential for career advancement and skill development.
  • Supportive and professional work environment.



If you are ready to take the next step in your career as a Service Delivery Manager, apply today to join this exciting opportunity in Kuala Lumpur

Contact
Celeste Ong
Quote job ref
JN-072026-7054657
Phone number
+6012 375 0549

Job summary

Function
IT
Specialisation
Infrastructure
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Celeste Ong
Consultant contact
+6012 375 0549
Job Reference
JN-072026-7054657

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.