Save Job Back to Search Job Description Summary Similar JobsOpportunity to work in a collaborative environmentBe part of a dynamic and fast paced organisationAbout Our ClientOur client is an established organisation with a significant regional and international footprint, the company supports businesses through a broad range of operational and service capabilities across multiple industries. With decades of experience and a strong presence in key markets, it is recognised for delivering reliable solutions that help organisations improve efficiency, optimise processes, and support their growth objectives.The organisation works closely with customers to address complex operational requirements, combining industry expertise, extensive networks, and a customer-centric approach to deliver consistent outcomes. Its reputation has been built on long-term partnerships, operational excellence, and the ability to adapt to evolving business environments.Job DescriptionBilling & Invoice ManagementProcess and manage customer invoices accurately and within agreed service level timelines.Review billing information, rates, and supporting documentation to ensure invoice accuracy and completeness.Maintain and manage job files to support efficient billing and revenue processes.Ensure all billing activities comply with internal procedures and quality standards.Customer Support & Query ResolutionInvestigate and resolve invoice-related queries, discrepancies, and disputes in a timely and professional manner.Liaise with customers, internal teams, and international offices to resolve operational and billing issues.Act as a key point of contact for billing-related enquiries and service requests.Operations & CoordinationCoordinate closely with global stakeholders to ensure smooth execution of operational and billing activities.Prioritise workload effectively to meet deadlines and business requirements.Support urgent operational requests and contribute to maintaining service excellence.Collaborate with team members to identify process improvements and enhance operational efficiency.Reporting & Quality AssuranceEnsure the accuracy and integrity of billing data and records.Support tracking and reporting of operational KPIs when required.Identify recurring issues and recommend solutions to reduce errors and improve customer experience.The Successful ApplicantQualificationsDiploma or Bachelor's Degree in Business, Logistics, Supply Chain, Finance, Accounting, or a related discipline.Relevant work experience may be considered in lieu of formal qualifications.ExperienceExperience in customer service, billing, invoicing, operations, or shared services environments.Exposure to freight forwarding, logistics, shipping, or supply chain operations is highly advantageous.Familiarity with costing, billing, or revenue processes is preferred.Experience working in a multinational or global environment is a plus.Skills & CompetenciesStrong attention to detail and commitment to accuracy.Excellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to manage multiple priorities and work effectively under tight deadlines.Proficiency in Microsoft Excel and Microsoft Office applications.Experience with freight forwarding or operational systems (e.g., CargoWise) is an advantage.Strong command of written and spoken English.What's on OfferContract: 6 MonthsBased in Bayan Lepas, PenangOpportunity to work within a global operations environment.Exposure to international stakeholders and cross-border processes.Development of expertise in billing, customer support, and operational coordination.ContactAriff KamriQuote job refJN-062026-7051475Phone number+6012 375 0286Job summaryFunctionProcurement & Supply ChainSpecialisationCustomer Service / Order ManagementWhat is your area of specialisation?Transport & DistributionLocationBayan LepasContract TypeTemporaryConsultant nameAriff KamriConsultant contact+6012 375 0286Job ReferenceJN-062026-7051475
