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Assistant Manager, Customer Service

Shah Alam Permanent MYR5,000 - MYR6,500 per month (MYR60,000 - MYR78,000 per year) View Job Description
This role involves preparing forecasts, supporting sales and CRM teams with data management, and handling customer service tasks to maintain satisfaction. It also includes updating SOPs, assisting with system data, processing non-hire equipment orders, and managing customer documentation and reports.
  • Work with a market leading supply chain company.
  • Be part of a sustainable and stable organization.

About Our Client

Supports supply chains with smart, reusable packaging solutions, helping companies operate more efficiently and sustainably. With a regional presence and over 80 years of industry experience, it is a trusted partner for logistics innovation in Asia-Pacific.

Job Description

  • Coordinate with the Commercial team to prepare and finalize an 18-month forecast for product movement (issue, return, and new gains).
  • Provide customer insights to support solution-based selling and identify growth opportunities.
  • Update Commercial SOPs to reflect current workflows and procedures.
  • Resolve customer issues and work proactively to improve overall satisfaction.
  • Support Sales and CRM teams with data management, reporting, and administrative duties.
  • Assist customers in updating and maintaining their system records.
  • Prepare and manage weekly and monthly reports for key account clients.
  • Ensure accurate and timely recording of customer transactions.
  • Handle outgoing communications including invoices, dockets, mail, and official letters.
  • Work with other departments on customer-related matters when required.
  • Process purchase orders for non-rental equipment.
  • Maintain, update, and securely store master contract records.

The Successful Applicant

A successful Assistant Manager, Customer Service should have:

  • Holds a Bachelor's degree or higher.
  • Has 3+ years of experience in sales operations, customer service, or demand planning.
  • Strong problem-solving abilities.
  • Patient and composed when handling challenging situations or customers.
  • Works well in a team environment.
  • Possesses strong interpersonal and communication skills with a service-oriented mindset.
  • Proficient in Microsoft Office applications.
  • Fluent in spoken and written English.

What's on Offer

  • Attractive salary range.
  • A permanent role with opportunities for career progression.
Contact
Ashwin Hastir
Quote job ref
JN-072025-6798980
Phone number
+60323024105

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Shah Alam
Contract Type
Permanent
Consultant name
Ashwin Hastir
Consultant contact
+60323024105
Job Reference
JN-072025-6798980

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.