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AI Lead

Bangsar Permanent MYR120,000 - MYR180,000 per year View Job Description
The AI Lead will play a key role in supporting key initiatives in automation, AI, and workflow improvement, directly elevating user experience, operational performance, and business value
  • Lead the AI Transformation for a top growing management & technology consultancy
  • Great autonomy and ability to add real business value

About Our Client

An established management and technology consultancy, recognized for supporting organizations with technology‑driven transformation and operational improvement.

Job Description

*Lead the design, setup, and continuous optimization of chatbot solutions aligned with business and customer experience needs.

*Own end-to-end chatbot creation and configuration, including conversation flows, intents, responses, and escalation logic.

*Apply AI technologies (e.g. NLP, machine learning, generative AI) to improve chatbot accuracy, efficiency, and response quality through ongoing training and refinement.

*Drive AI initiatives related to chatbot learning, analytics, and future AI capability development.

*Integrate chatbots with existing systems, including customer support and CRM platforms such as Zendesk.

*Collaborate with internal stakeholders to gather requirements, resolve issues, and deliver system and chatbot improvements.

The Successful Applicant

A successful AI Lead should have:

*Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field.

*Minimum 2 years of experience in chatbot development, automation, or AI-enabled systems.

*Hands-on experience with chatbot setup, training, and optimization, including intent management and conversation design.

*Strong understanding of AI, NLP, or machine learning concepts, particularly in conversational AI.

*Proven experience driving or supporting AI initiatives and translating them into practical business use cases.

*Experience integrating chatbots with customer support platforms or CRM systems.

*Zendesk experience is an added advantage, particularly for chatbot integration and workflow configuration.

What's on Offer

  • Attractive annual salary ranging from MYR 120000 to MYR 180000.
  • Additional benefits including bonuses and other perks.
  • Opportunity to work in a large organization within the financial services industry.
  • A permanent role with growth potential in the technology department.
  • Exposure to cutting-edge tools and systems such as Zendesk.



If you are passionate about technology and eager to make an impact in the financial services industry, apply now to become a AI Lead

Contact
J-Shan Loke
Quote job ref
JN-042026-6999954
Phone number
60123262534

Job summary

Function
IT
Specialisation
IT Development
What is your area of specialisation?
Business Services
Location
Bangsar
Contract Type
Permanent
Consultant name
J-Shan Loke
Consultant contact
60123262534
Job Reference
JN-042026-6999954

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.