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Michael Page changes lives for people through creating opportunity to reach potential.
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The Sales Planning & Development Manager in the retail industry will lead strategic sales planning and development initiatives to drive business growth. This role requires expertise in sales strategies and a strong ability to collaborate with cross-functional teams to achieve sales targets.
This position serves as the operational manager for the Kuala Lumpur Customer Operations function, acting as the deputy to the lead of Customer Service & Operations. You will manage Customer Success Specialists and support teams while overseeing customer onboarding, payment operations, service delivery, escalation management, and operational performance across the organization's payment platforms.
This role focuses on end-to-end order management across multiple APAC markets, supporting customers from order placement through fulfilment and delivery.Working within a regional O2C environment, you will take ownership of customer orders, manage complex order scenarios, coordinate with internal stakeholders, and ensure a high level of service delivery and operational excellence.
This role sits within the broader Supply Chain Planning & Execution function and plays a critical role in ensuring effective product allocation, fulfillment coordination, inventory visibility, and exception management across the supply chain network. Unlike traditional Order Management positions, this role focuses on supply chain operations, planning support, allocation decisions, fulfillment execution, and continuous improvement
The role of Customer Service and Logistics Manager focuses on driving supply chain improvements across the APAC and NA regions. Based in Kuala Lumpur within the industrial and manufacturing industry, this position requires expertise in optimising supply chain processes.
As a Senior Manager, you will oversee and drive sales performance while managing a team to achieve business goals. This permanent role offers an opportunity to lead and contribute to the success of a varied sales department.
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