Save Job Back to Search Job Description Summary Similar JobsAttractive Employee BenefitsLeadership PositionAbout Our ClientA company in the transport and distribution industry located in Shah Alam.Job DescriptionDevelop and implement customer service strategies to meet organisational goals.Oversee daily customer service operations and ensure high-quality service delivery.Monitor and analyse customer feedback to identify areas for improvement.Lead, mentor, and manage the customer service team to achieve performance targets.Collaborate with other departments to address customer needs and improve processes.Establish and maintain strong relationships with key clients and stakeholders.Ensure compliance with company policies and industry regulations.Prepare and present reports on customer service performance to senior management.The Successful ApplicantA successful Head of Customer Service should have:Proven leadership skills in managing customer service teams.Strong understanding of the transport and distribution industry.Excellent communication and interpersonal abilities.Analytical skills to evaluate customer feedback and service performance.Experience in developing and implementing customer service strategies.Ability to work collaboratively with cross-functional teams.Knowledge of relevant industry regulations and compliance requirements.What's on OfferAttractive salary package ranging from MYR 237600 to MYR 290400 annually.Permanent position offering stability and career growth.If you are ready to take on this leadership role in customer service, we encourage you to apply.ContactBrandon TeohQuote job refJN-082026-7085253Phone number+60323024043Job summaryFunctionProcurement & Supply ChainSpecialisationLogistics - Customer ServiceWhat is your area of specialisation?Transport & DistributionLocationShah AlamContract TypePermanentConsultant nameBrandon TeohConsultant contact+60323024043Job ReferenceJN-082026-7085253
