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The IT Support Analyst's role is to provide a single point of contact for franchisee, store, and corporate end users to receive support and maintenance across the group's computing environment.
This role is responsible to act as a single point of contact for phone calls and tickets from Korean employees concerning IT issues and queries.
Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance, and support activities.
In this role, you will collaborate closely with the regional IT teams, fostering seamless integration and alignment on global projects, thereby contributing to the brand's continued success and innovation
Overseeing the internal and external helpdesk and acting as the "go-to" for the developing engineers in the team, looking after everything from servers and firewalls to equipment builds and backups. Our team supports our global IT operations, so it's a busy role with plenty of variety and working with a brilliant bunch of engineers.
This role involves managing and optimising the technology foundation of an organisation, including networks, servers, and systems, to ensure seamless operations. This role also encompasses implementing security measures, maintaining compliance, and providing technical support to ensure efficient and secure IT operations.
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