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This role is responsible for managing customer orders via SAP for the US or European (EU) region
The IT Support Analyst - Level 2's role is to deliver support to end users in the organisation about how to use various types of software programs efficiently and effectively in fulfilling business objectives. The Level 2 is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware.
Act as the primary customer contact for services, has overall responsibility for the daily management of assigned customer accounts, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction. Interface Customers, Sales Commercial Team, as well as communicating with internal departments.
In this role, you will play a crucial role in ensuring the smooth and efficient processing of customer orders for regional markets.
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