- Kuala LumpurPermanent
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! This is a HK based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Bilingual Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from the business.
Bilingual (Chinese and English) Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the relevant solutions while operating at maximum efficiency and with the utmost professional courtesy.
Primary responsibilities fall within the following categories:
- Working flexible schedules
- Regular and predictable attendance
- Ability to regularly sit for long periods of time
- Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
- Take back-to-back phone calls from internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
- Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
Opportunity to work with dynamic, diverse and fast growing company
Excellent remuneration package and rewards
- Kuala LumpurPermanentMYR8,000 - MYR12,000 per month (MYR96,000 - MYR144,000)
The Manager plays a critical role in the Global Information Services regional customer facing organisation. Our client is looking for a strong leader to lead the Global Information Services discipline of the organisation in the right direction.
Great remuneration package
Great industry exposure
Didn't find the right IT job for you?
Create Job alert to receive It - IT - Consulting jobs via email the minute they become available
Submit your CV to register with us and we will contact you if a suitable role becomes available.