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Theme Park Operations Manager (VIP & Events)

Pahang Permanent MYR108,000 - MYR144,000 per year View Job Description
A prominent multinational conglomerate primarily engaged in the leisure and hospitality industry is currently looking for a Theme Park VIP, Virtual Queue & Event Manager. As the organisation experiences significant growth, this role is essential for overseeing high valued customers, manage and streamline guest movement
  • Opportunity to join a fast-growing company
  • Impactful client relationships and strategy.

About Our Client

Our client is a prominent multinational conglomerate leader in the leisure and hospitality industry. They are looking for a dynamic individual to take on the role of Theme Park VIP, Queue & Event Manager, with a key focus on managing and building strong connections with VIPs.

Job Description

VIP Guest Services:

  • Supervise VIP services, ensuring top-notch experiences with special access to attractions, dining, and events.
  • Respond to inquiries and troubleshoot any concerns.

Virtual Queue Management:

  • Manage virtual queue systems to streamline guest movement and reduce wait times.
  • Evaluate data to improve operational efficiency and work with teams to enhance the technology



Event Planning and Execution:

  • Plan and execute special events, coordinating logistics and managing budgets.

Team Leadership:

  • Train and supervise staff, fostering a positive and collaborative environment.

Guest Feedback and Improvement:

  • Collect feedback and implement improvements based on guest insights.

Collaboration and Communication:

  • Align VIP and event strategies with park goals, collaborating with IT and vendors.
  • Maintain clear communication with guests and team members.

Reporting:

  • Provide regular updates for management review



The Successful Applicant

  • A degree in Tourism Management, Hospitality, or Business Management.
  • Fluency in English, including speaking, reading, and writing, is required.
  • At least 3 years of experience in a supervisory role within a theme park ticketing environment is necessary.
  • Experience in theme parks, water parks, F.E.C.s, or museums is preferred.
  • Proficiency in Microsoft Office Suite is essential.

What's on Offer

  • Chance to join a multinational conglomerate
  • Attractive compensation package.
  • Opportunity to drive business growth for the company.
Contact
Joshua Joel
Quote job ref
JN-032025-6684405
Phone number
+60323024008

Job summary

Function
Sales
Specialisation
Direct Sales
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Pahang
Contract Type
Permanent
Consultant name
Joshua Joel
Consultant contact
+60323024008
Job Reference
JN-032025-6684405

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.