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Technology Shared Services Director

Selangor Permanent View Job Description
This role leads the technology and digitalisation agenda for the Global Business Services (GBS) unit, driving technology enablement, process transformation, and digital innovation across multiple functions and services. The incumbent partners closely with GBS leadership and stakeholders to enhance user experience and productivity through standardisation, digitalisation, and the adoption of cost-effective technologies that improve service delivery.
  • Attractive remuneration package
  • Be part of a globally recognized organisation

About Our Client

The employer is a large organization within the business services industry, known for its commitment to innovation and operational excellence. The company provides a stable and professional environment, fostering growth and encouraging impactful contributions.

Job Description

Technology Enablement and Onboarding

  • Lead technology enablement initiatives to transform GBS into a highly digital, scalable operation that supports companies and associates across the organisation.
  • Collaborate with Corporate functions such as IT and Finance, as well as operating companies, to ensure seamless integration of business support systems and services within GBS.
  • Ensure full alignment with enterprise architecture and security standards.



Process Transformation and Digitalisation

  • Identify and drive opportunities for automation, simplification, and digitalisation of business processes.
  • Lead continuous improvement initiatives to enhance operational efficiency and service quality.
  • Champion the adoption of advanced technologies to ensure GBS remains relevant, agile, and efficient.



Technology Strategy and Governance

  • Develop and maintain a technology roadmap aligned with GBS and overall organisational objectives.
  • Establish robust governance frameworks to ensure compliance, scalability, and sustainability of digital initiatives.
  • Monitor KPIs and SLAs to measure and optimise the impact of digitalisation on service delivery.



Stakeholder Engagement and Change Management

  • Partner with internal stakeholders across Finance, IT, Procurement, HR, and other Corporate functions to align digital strategies.
  • Lead change management initiatives to drive adoption of new technologies and processes.
  • Provide regular updates to senior leadership on progress, risks, and opportunities related to transformation and digitalisation efforts.



Talent and Capability Development

  • Build and lead a high-performing team with strong expertise in business transformation, digitalisation, and IT operations.
  • Drive upskilling initiatives to strengthen internal capabilities in emerging technologies.

The Successful Applicant

A successful Technology Shared Services Director should have:

  • A degree in Information Technology, Computer Science, or a related field.
  • Proven expertise in technology solutions for Accounting & Finance.
  • Strong leadership skills with the ability to manage and inspire a team.
  • Excellent problem-solving and analytical capabilities.
  • Knowledge of compliance standards and regulations in the business services industry.
  • Experience in managing vendor partnerships and procurement processes.
  • A commitment to staying updated on the latest technological advancements.

What's on Offer

  • Competitive annual salary ranging from MYR 240000 to MYR 450000
  • Comprehensive basic benefits package.
  • Opportunity to work in a well-established and large organization.
  • Exposure to innovative technology solutions in the business services sector.
  • Supportive and professional work environment in Selangor



If you are ready to take the next step in your career as a Technology Director, we encourage you to apply today.

Contact
Sara Afzal
Quote job ref
JN-042026-6988240
Phone number
6012 326 4054

Job summary

Function
IT
Specialisation
Senior IT Management / CIO / CTO
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Selangor
Contract Type
Permanent
Consultant name
Sara Afzal
Consultant contact
6012 326 4054
Job Reference
JN-042026-6988240

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.