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Tech Support Team Lead

Kuala Lumpur Permanent MYR108,000 - MYR132,000 per year View Job Description
The Tech Support Team Lead will oversee a team of IT professionals and ensure the delivery of efficient technical support within the Professional Services industry. This role is based in Kuala Lumpur and requires a focus on problem-solving and team leadership in the Technology department.
  • Job Stability and Long-Term Security
  • Opportunity to make changes and pioneer the technology team

About Our Client

This company is a large organization within the Professional Services industry, committed to delivering innovative technology solutions. They focus on providing exceptional customer support and fostering a collaborative work environment.

Job Description

  • Lead and manage a team of technical support professionals to achieve performance goals.
  • Ensure timely and effective resolution of technical issues reported by clients and internal stakeholders.
  • Develop and implement support processes and best practices to enhance service delivery.
  • Monitor team performance and provide coaching or training as needed.
  • Collaborate with other departments to align technical support with business objectives.
  • Prepare and present regular performance reports to management.
  • Maintain up-to-date knowledge of industry trends and emerging technologies.
  • Ensure compliance with company policies and standards in all support activities.

The Successful Applicant

A successful Tech Support Team Lead should have:

  • Strong leadership skills with the ability to manage and motivate a team effectively.
  • Proven expertise in technical support within the Professional Services industry.
  • Comprehensive knowledge of IT systems, networks, and troubleshooting methodologies.
  • Excellent communication and problem-solving skills to address client and team concerns.
  • Ability to implement and improve technical support processes and procedures.
  • Proficiency in analyzing performance metrics and generating reports.

What's on Offer

  • Competitive salary ranging from MYR 108000 to MYR 132000 annually.
  • Permanent role based in Kuala Lumpur with opportunities for professional growth.
  • Exposure to the Technology department within a large organization in the Professional Services industry.
  • Chance to lead and develop a dynamic technical support team.



If you are passionate about leadership and technology, we encourage you to apply for the Tech Support Team Lead position today!

Contact
Azfar Hisyam
Quote job ref
JN-112025-6893672
Phone number
6012 330 1403

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Azfar Hisyam
Consultant contact
6012 330 1403
Job Reference
JN-112025-6893672

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.