Team Manager, Loan Administration

• Manage and lead a Loan Administration and Payments team, ensuring efficient daily operations and equitable task distribution.
• Conduct internal reviews to maintain compliance with internal policies and external regulations, including completing regional regulatory reports in line with requirements.
• Oversee accurate, timely, and efficient processing within authorized limits.
• Maintain expertise in Loan Administration and Payment processes, policies, and industry standards, adapting to any changes.
• Guide, motivate, and develop team members to meet performance expectations and ensure high-quality service delivery.
• Monitor and achieve Key Performance Indicators (KPIs), including SLA adherence, process efficiency, accuracy, and productivity levels.
• Regularly assess team and individual performance, providing strategies, support, and guidance to achieve objectives.
• Identify, mitigate, and escalate operational risks and technical issues, while initiating process improvements to enhance controls, productivity, and service.
• Ensure the team has the necessary resources, knowledge, and skills to perform effectively.
• Participate in system testing to align with global strategies and business requirements.
• Provide regular transaction and performance analysis to the Head of Department and other relevant units.
• Support management in organizational initiatives, risk management, and operational enhancements.

Key Objectives:

• Ensure regulatory and policy compliance in all activities.
• Maintain high team performance within department targets.
• Foster a motivated, knowledgeable, and well-equipped team.
• Drive continuous improvement in processes, controls, and service delivery.