Specialist, Credit and Collection

• The primary objective of Credit and Collections (also known as Accounts Receivable in some geographies) specialization within Financial Shared Services job family is to check and verify credit limits, collection and apply customer payments ensuring customer payments are paid to terms, prepares invoices and vouchers, credit releases, files, posts ledger and general journal entries, and/or balances Accounts Receivable records.
• Key responsibilities include monitoring debtor balances to ensure that payments are made within the required timeframes and outstanding accounts are followed up.
• Uses office automated systems to input data, generate reports, allocate customer receipts and respond to inquiries.
• Maintains detailed and accurate history notes on customer accounts, including reconciling difficult accounts, late or bad debtors.
• Communicates with customers or third-party payers to request and facilitate payment of overdue invoices.
• Provides customers with outstanding balance statements upon request.
• Verifies billing discrepancies communicated by customers and escalates to relevant departments to rectify.
• Generates financial statements and reports detailing accounts receivable status as requested.
• Maintains up to date aged debtors report to assist with end of month bad debts provision movements.
• Refers outstanding debtors to external debt collection agencies and provides relevant customer details.
• Seeks approval and facilitates write-off of unrecoverable accounts.
• Provides feedback on functionality of billing systems including suggestions for improvement.
• Performs work in a specialised area of expertise that requires knowledge of fundamental themes, principles, and concepts, including cross training with other team members.
• Builds productive internal/external working relationships.
• Responsibilities might include:
• Performing routine professional-based activities (early in career)
• Contributing to and managing projects (mid-career)
• Providing advice/direction in primary areas of expertise (specialist and expert)

Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal)