Back to search

Service Level Agreement Specialist/ TL/Manager - Johor Bahru

Johor Bahru Permanent MYR7,500 - MYR8,500 per month (MYR90,000 - MYR102,000 per year) Work from Home or Hybrid View Job Description
The SLA Manager with an accounting background will focus on managing Service Level Agreements (SLAs) related to financial services, ensuring adherence to service standards within finance operations. The ideal candidate will possess strong accounting knowledge, be detail-oriented, and have a solid understanding of finance processes to drive performance and efficiency in financial service delivery.
  • Globally Recognised Shared Service Centre
  • Flexibility and great opportunity to learn

About Our Client

Shared Services Industry

Job Description



  • SLA Management and Oversight
    • Define, develop, and implement Service Level Agreements (SLAs) that align with client and organizational needs.
    • Monitor and measure service performance against SLAs, ensuring timely reporting to stakeholders.
    • Coordinate regular reviews of SLAs and update agreements as necessary.


  • Performance Monitoring and Analysis
    • Track key performance metrics and generate reports for management, highlighting areas for improvement.
    • Analyze trends and root causes of service issues, collaborating with teams to resolve gaps in service delivery.


  • Stakeholder Management
    • Serve as the primary point of contact for SLA-related inquiries and issues.
    • Collaborate with clients, vendors, and internal teams to ensure clarity on service expectations and deliverables.
    • Address escalations promptly, working to resolve service issues and prevent future occurrences.


  • Continuous Improvement
    • Propose improvements to service processes based on performance data and feedback from stakeholders.
    • Lead or support initiatives aimed at enhancing service efficiency, quality, and client satisfaction.


  • Compliance and Risk Management
    • Ensure adherence to compliance standards and regulatory requirements related to SLAs.
    • Identify potential risks in service delivery and implement risk mitigation strategies.



The Successful Applicant

  • Bachelor's degree in Accounting, Finance, or a related field.
  • 5+ years of experience in SLA management or finance operations, ideally in shared services
  • Strong understanding of finance processes (e.g., month-end close, reconciliations, financial reporting).
  • Familiarity with SLA management tools, reporting software, and ERP systems (SAP, Oracle).
  • Excellent analytical and problem-solving skills with experience in performance analysis and reporting.
  • Strong communication skills to work with finance stakeholders and clients effectively.
  • CPA, ACCA, or other relevant accounting qualifications are a plus.



What's on Offer

  • Great opportunity to work for the MNC company in the world
  • International and virtual environment
  • Flexibility and great opportunity to learn
  • Tempting Compensation and benefits
Contact
Joey Low
Quote job ref
JN-102024-6570813
Phone number
+60 3 2302 4011

Job summary

Function
Finance & Accounting
Specialisation
Shared Services
What is your area of specialisation?
Industrial / Manufacturing
Location
Johor Bahru
Contract Type
Permanent
Consultant name
Joey Low
Consultant contact
+60 3 2302 4011
Job Reference
JN-102024-6570813
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.