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Senior Analyst Collections

Petaling Jaya Permanent View Job Description
In this role, you will manage a portfolio of accounts, handle complex collection issues, and contribute to the development and implementation of effective collection strategies. You will work closely with customers and internal teams to ensure timely resolution of outstanding payments. This role supports North America time zone and working days.
  • Global Exposure
  • Career Progression

About Our Client

Global MNC

Job Description

  • Oversee and manage a designated portfolio of accounts, including high-value and complex cases. Monitor account statuses and implement effective collection strategies. Address and resolve billing disputes, discrepancies, and customer complaints. Escalate issues to senior management when necessary.
  • Engage with customers via phone, email, and written correspondence to follow up on overdue payments, negotiate payment plans, and resolve issues. Work closely with other departments, such as Sales and Customer Service, to address account issues and provide comprehensive solutions. Facilitate communication between customers and internal teams.
  • Prepare and present detailed reports on collection activities, account statuses, and aging reports. Analyze trends and suggest improvements to collection processes.
  • Contribute to the development and refinement of collection procedures and policies to enhance efficiency and effectiveness.
  • Ensure all collection practices adhere to company policies, industry regulations, and legal requirements.

The Successful Applicant

  • Education: Associate's degree in Accounting, Finance, Business Administration, or a related field; Bachelor's degree preferred.
  • Experience: 3 to 5 years of experience in collections or a similar financial role, with a proven track record in managing accounts and resolving complex issues.
  • Skills:
    • Advanced communication, negotiation skills, strong analytical and problem-solving abilities.
    • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
    • Ability to handle sensitive information with confidentiality and professionalism
  • It would be a plus if you also possess previous experience in: Operating knowledge of ERP system - Oracle.

What's on Offer

Competitive salary package and benefits

Contact
Tessa Tian
Quote job ref
JN-042025-6727878
Phone number
+603 2302 4070

Job summary

Function
Finance & Accounting
Specialisation
Accounts Receivable
What is your area of specialisation?
Industrial / Manufacturing
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Tessa Tian
Consultant contact
+603 2302 4070
Job Reference
JN-042025-6727878

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.