Back to search

Retail Director (Retail Pharmacy Chain)

Kuala Lumpur Permanent MYR300,000 - MYR420,000 per year View Job Description
Lead the transformation of one of Malaysia's most dynamic and fast‑growing pharmacy retail networks, shaping both strategy and day‑to‑day execution across hundreds of outlets. This is a rare opportunity to architect a future‑ready retail ecosystem with significant influence at the leadership level.
  • Lead a high-impact retail transformation
  • Shape strategy and execution at scale

About Our Client

Our client is a major player in Malaysia's healthcare‑retail landscape, with a substantial nationwide footprint spanning hundreds of outlets and an expanding customer base in the millions. While the group continues to diversify and grow, its pharmacy retail division remains a central strategic priority and a key engine of long-term expansion. As they enter an accelerated phase of consolidation and modernisation, the organisation is seeking a retail leader capable of balancing strategic direction‑setting with strong operational execution, someone who can elevate performance, strengthen processes, and drive transformation across a large, fast-moving retail network.

Job Description

You will lead end‑to‑end retail strategy and operations for a large pharmacy network, driving transformation, standardisation, and performance excellence across all outlets. Key responsibilities:

  • Developing a cohesive national retail strategy that drives customer engagement, pharmacy excellence, and sustained commercial growth.
  • Leading and inspiring a large frontline workforce, elevating service levels and overall store capability.
  • Establishing strong operational frameworks and SOPs to support rapid expansion and integration of newly acquired outlets.
  • Driving retail transformation through modernisation, innovation, process improvements, and continuous optimisation.
  • Using performance insights and retail analytics to enhance productivity, revenue, and customer experience.
  • Optimising store layouts, merchandising standards, and service models to strengthen the pharmacy retail proposition.
  • Championing operational efficiencies, digital tools, and systems that improve retail performance.
  • Collaborating closely with commercial, supply chain, marketing, and senior management teams to align retail execution with strategic goals.
  • Identifying growth opportunities and supporting aggressive nationwide expansion plans.
  • Ensuring operational governance, compliance, and consistent brand execution across all outlets.


The Successful Applicant

A successful Retail Director should have:

    • Proven leadership experience in multi‑site retail management.
    • Pharmacy retail experience is a must - current or past.
    • Strong commercial acumen with a track record of improving retail performance.
    • Ability to lead, coach, and motivate large frontline teams.
    • Entrepreneurial mindset with agility to thrive in a fast‑growing, fast‑moving environment.
    • Experience strengthening retail SOPs, frameworks, and operational processes.
    • Strong communication, stakeholder engagement, and cross-functional collaboration skills.
    • Strategic thinker with hands‑on operational capability to drive execution on the ground.

What's on Offer

  • Lead a high-impact retail transformation in one of Malaysia's fastest-expanding pharmacy networks.
  • Shape strategy and execution at scale, with visibility at the leadership table.
  • Be part of an ambitious growth story, helping build a modern, integrated health-retail ecosystem.
Contact
Ee Lyn Soo
Quote job ref
JN-032026-6971840
Phone number
6012 375 7232

Job summary

Function
Retail
Specialisation
Operations
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Ee Lyn Soo
Consultant contact
6012 375 7232
Job Reference
JN-032026-6971840

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.