People Operations Team Lead

Kuala Lumpur Permanent MYR100,000 - MYR120,000 per year Work from Home or Hybrid View Job Description
The People & Culture Shared Service Centre is committed to developing agile and lean HR practices to support the growth of our businesses sustainability. You will be responsible for providing end-to-end HR services to employees, support HR systems and programs, and constantly looking at process improvements in order to achieve high standard of service delivery for the business and provide excellent employee experience.
  • Multinational Company
  • Great career growth opportunities

About Our Client

A worldwide leader in specialist recruitment; by our clients and candidates, also by our own employees, media partners and more

Job Description

* Partner and collaborate with our internal/external stakeholders, vendors, and business leaders to ensure end to end HR processes and operations are conducted smoothly.
* Lead and oversee the team to ensure day to day HR operations and activities are delivered to expectations in a timely and accurate manager, without any disruptions to business continuity.
* Lead and manage annual benefits activities, including but not limited to leave management, medical benefits review, annual salary review.
* Investigate and handle queries/issues resolution with stakeholders.
* Responsible for ensuring that employee handbooks and standard operating procedures are updated and maintained on a timely basis.
* Responsible for overall data integrity and quality control.
* Drive continuous improvement initiatives by identifying opportunities and recommending changes to processes to improve and enhance our business practices periodically.
* Review and apply prevailing labour policies, employment laws and regulations within the scope of the shared services team.
* Conduct internal reviews and perform root cause analysis to proactively identify any controls that need strengthening.
* Manage Internal/External audit inquiries and implement the action plans identified.
* Manage HR projects, reporting and other duties as assigned.
* Lead and provide mentorship, growth, and development opportunities to the team to ensure their continued progression within the organization, including conducting performance appraisal.

The Successful Applicant

* Fluency in English and Mandarin language in a must.
* Bachelor's Degree in Human Resource Management, Business Administration or related field, Or
* Preferably 5 + years of relevant HR experience for Asia Pacific region with supervisory experience (including at least two to three years of leading a team).
* Proficient understanding of HR practices, processes, and knowledge of HR Information Systems.
* Intermediate to advanced Microsoft Excel skills.
* Must be a highly collaborative team-player.
* Must demonstrate a growth mindset, be self-driven, and with strong attention to details.
* Strong analytical, problem solving, time management and conflict resolution skills with an interest to work in a globally diverse and complex work environment.
* Strong interpersonal, written, and verbal communication skills to convey business requirements and technical needs in a clear, concise, and effective manner.
* Demonstrated experience to interact and effectively communicate with various levels of management and build rapport and trusting relationships.
* Ability to work well under stressful situation.
* Ability to handle highly sensitive and confidential information with a high degree of professionalism.
* Ability to work effectively in a fast paced and dynamic work environment and are open to changes.

What's on Offer

An opportunity to work with a multinational company with excellent compensation & benefits with career growth opportunities.

Contact
Cheryl Fernandez
Quote job ref
JN-072024-6490640
Phone number
+60 3 2302 4074

Job summary

Function
Human Resources
Specialisation
Shared Services
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Cheryl Fernandez
Consultant contact
+60 3 2302 4074
Job Reference
JN-072024-6490640
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.