Back to search

OTC Collections Specialist

Kuala Lumpur Permanent MYR70,000 - MYR80,000 per year Work from Home or Hybrid View Job Description
Being based in our KL Shared Services Centre. The O2C Collections Specialist is part of Order to Cash team (O2C) and sits within the Global Transactional Finance function. The primary purpose of the role is to Improve cash flow, Reduce and avoid Bad Debt and Identify and solve customers' disputes. Successful candidates must have the ability to work effectively cross functional and cross-cultural global environments.
  • Save Job
  • be part of the global leading company
  • hybrid working environment

About Our Client

Our client is one of the leading company in the industry,

Job Description

  • Contact and follow-up daily with your customers by phone calls or e-mails.
  • Understand the whole OTC process for better dispute management.
  • Understand the legal and contractual recruitment scope.
  • Coordinate with the Billing Teams to solve invoice related disputes.
  • Collaborate with the Sales Team in negotiations with customers.
  • Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
  • Give and keep visibility to the Sales Team on their portfolio's Collection status.
  • Collaboration on projects (reporting, training, process improvement, etc.)
  • Prepare the litigation file for Legal procedures.
  • Achieve monthly personal and team Collection targets not limited to DSO, aging, Bad Debt and Cash-in amounts.

The Successful Applicant

  • Fluency in English and an additional language is a plus (Bahasa, Mandarin, Bahasa, Thai, Vietnamese, Japanese, or any others.)
  • Ideally previous experience in Shared Services, customer service and Finance administrative activities
  • Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
  • Customer focus
  • Ability to work under pressure to attain company objectives and Cash Collection KPIs

What's on Offer

  • Hybrid working environment
  • Exposure to work with other region
  • Being part of the pioneer team
Contact
Jia Xin Lim
Quote job ref
JN-072024-6494246
Phone number
+60 3 2302 4025

Job summary

Function
Finance & Accounting
Specialisation
Accounts Receivable
What is your area of specialisation?
Business Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jia Xin Lim
Consultant contact
+60 3 2302 4025
Job Reference
JN-072024-6494246
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.