Order Management (French/Spanish/German/Italian)

Selangor Permanent

Added 18/05/2021

  • Attractive remuneration package
  • Be part of a globally recognized organisation

About Our Client

Our client is a globally recognized organisation and due to expansion plans they are currently seeking an order management professional to be part of their team.

Job Description

  • Responsible for data preparation of KPI / SLA and reporting of KPI / SLA
  • Perform following activities as part of individual contributor role;
  • Booking and validation of Contract Orders in the SAP system and corresponding updation to Contracts in the SAP
  • Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
  • Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
  • Gather details from customers and sometimes service technicians for proper invoicing and ensure to have complete the billing / invoicing on-time as per the contractual agreement.
  • Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
  • Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
  • Follow-up on pending items with Logistics / Supply chain team for order delivery status
  • Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)

The Successful Applicant

    • 2+ years of relevant experience in Sales support - Quote to Cash, Contract Management, Sales Administration, Customer dispute management and handling, Master data management & Reporting and Analysis in manufacturing industry, preferably medical devices industry

    • Excellent communication skills (English + Local Language) - written and oral

  • Any past transition experience (transfer of work to GBS environment) will be added advantage.

What's on Offer

  • Attractive remuneration package
  • Be part of a globally recognized organisation
  • Enhance your skills in order management
Sarafeena Afzal
Quote job ref
Phone number
+603 2302 4056

Job summary

Contract Type
Consultant name
Sarafeena Afzal
Consultant contact
+603 2302 4056
Job Reference