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IT Support Engineer L2 (MNC)

Kuala Lumpur Permanent MYR72,000 - MYR78,000 per year Work from Home or Hybrid View Job Description
The IT Support Engineer (L2) will provide advanced on-site IT technical support and troubleshooting to ensure the smooth functioning of technology systems within the retail industry. Based in Kuala Lumpur, this role requires a proactive approach to resolving IT issues and ensuring minimal disruption to operations.
  • Work with industry experts, leverage cutting-edge e-commerce tools
  • Opportunity to work with global team

About Our Client

This role is with a large organization in the retail industry that prioritizes the efficiency and reliability of its technology systems. The company is committed to maintaining robust IT infrastructure to support its operations and deliver exceptional service.

Job Description

  • Utilize ServiceNow ITSM platform to resolve Level 2 incidents and fulfill service requests within established SLAs
  • Handle installation, configuration, troubleshooting, repair, maintenance, and upgrades of IT hardware and related applications to ensure optimal system performance, while effectively managing stakeholder expectations
  • Provide administration and support for Windows 10/11, Microsoft Azure tools (including Entra, Defender, Autopilot), VMware, Office 365
  • Maintain accurate records of IT assets, including hardware, software, and licenses, for assigned equipment
  • Coordinate with vendors to ensure timely delivery and availability of IT services and equipment
  • Manage and support hardware and peripherals, including imaging and maintenance for both onsite and remote users
  • Procure, configure, and support Apple and Android mobile devices
  • Oversee the administration and support of local printing systems and video conferencing tools
  • Assist Infrastructure Management team with server operations, communications systems, and routine hardware maintenance
  • Participate in testing and updating local Disaster Recovery plans in alignment with business continuity requirements
  • Lead improvement initiatives, created technical documentation, and IT performance reporting.
  • Support IT and Information Security initiatives

The Successful Applicant

A successful IT Support Engineer (L2) should have:

  • A degree in Computer Science, Information Technology, or a related field
  • 5 years of hands-on experience in IT end-user computing and infrastructure support
  • Proficient in Windows 10/ 11 desktop operating systems
  • Skilled in managing Windows Server environments, Microsoft Azure Suite, and file servers
  • Experienced with Microsoft 365 and Intune, including Entra and Defender
  • Familiar with Active Directory administration
  • Knowledgeable in web filtering tools
  • Experienced in daily operations of communication rooms
  • Proficient with standard desktop software including BitLocker, web browsers, and VPN tools
  • Understanding of telecom and unified communication systems
  • Competent in network diagnostics and troubleshooting, including PC and peripheral configurations, as well as DNS, DHCP, and TCP/IP connectivity
  • Strong grasp of IT Service Management principles across Incident, Change, and Configuration Management processes

What's on Offer

  • Competitive salary range of MYR 70,200 to MYR 78,000 annually
  • Opportunities to grow your skills and advance your career in technology
  • Permanent role with the stability of a large MNC organization in Kuala Lumpur
  • Supportive work environment focused on professional development



If you're ready to take the next step in your IT career within the retail industry, apply today to become part of a forward-thinking technology team.

Contact
Elaine Ho
Quote job ref
JN-062025-6769900
Phone number
+60 3 2302 4058

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Elaine Ho
Consultant contact
+60 3 2302 4058
Job Reference
JN-062025-6769900
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.