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IT Application Expert (Advanced)

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Selangor
Permanent

Bullet points

  • Attractive remuneration package

  • Career growth

About Our Client

German based organisation specialising in the manufacturing, production and distribution of speciality chemical products, our client is an industry leader in its space.

Job Description

  • Qualifies incidents submitted by end users making sure that all of the information needed to work on the incidents is included in the tickets. Follows-up with end users to supply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency) and the (EPM) classification of incidents for proper routing and reporting
  • Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their request would be handled under a service request and close the original incidents
  • Escalates incidents meeting the criteria of a major incident to PM-BPS-PS the team lead or deputy on duty
  • Provides resolutions to SAP related incidents where possible, drawing upon own personal knowledge of best practice solutions and knowledge article database, which contains solutions to known issues
  • Dispatches (forwards) remaining incidents to the appropriate member of the Process Support - 2nd level support team or to the appropriate process team based on the relevant dispatch matrix in a timely and efficient manner
  • Proactively follows-up on alerts from SAP Solution Manager Business Process Monitoring in order to minimize the impact of service outages
  • Performs additional duties and assignments as needed

The Successful Applicant

  • Minimum 1 year experience in one or more of the designated process areas: MS, SC, SO, ME, EH&S, QM and FACT (Advanced Position)
  • Experience in SAP master data maintenance preferrred
    • Knowledge of MS Office, Sharepoint, SAP Solution Manager preferred
    • University degree, preferably in the field IT, Business, Engineering or a comparable education
    • Good analytical and learning skills, ability to understand complex situations
    • Excellent communication skills
    • Service oriented
  • Fluent in English and proficiency in German and/or Mandarin is an added advantage

What's on Offer

  • Attractive remuneration package
  • Strategic office location
  • Career growth
Contact:
Hema Ganesan
Quote job ref: 4097820
+603 2302 4029
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IT Application Expert (Advanced)

Job summary

Function:Engineering & Manufacturing
Specialisation:Chemical / Process
Industry:Industrial / Manufacturing
Location:Selangor
Contract Type:Permanent
Consultant name:Hema Ganesan
Consultant contact:+603 2302 4029
Job Reference:4097820

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