IT Application Expert (Advanced)
Selangor
Permanent
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Bullet points
Attractive remuneration package
Career growth
About Our Client
German based organisation specialising in the manufacturing, production and distribution of speciality chemical products, our client is an industry leader in its space.
Job Description
- Qualifies incidents submitted by end users making sure that all of the information needed to work on the incidents is included in the tickets. Follows-up with end users to supply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency) and the (EPM) classification of incidents for proper routing and reporting
- Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their request would be handled under a service request and close the original incidents
- Escalates incidents meeting the criteria of a major incident to PM-BPS-PS the team lead or deputy on duty
- Provides resolutions to SAP related incidents where possible, drawing upon own personal knowledge of best practice solutions and knowledge article database, which contains solutions to known issues
- Dispatches (forwards) remaining incidents to the appropriate member of the Process Support - 2nd level support team or to the appropriate process team based on the relevant dispatch matrix in a timely and efficient manner
- Proactively follows-up on alerts from SAP Solution Manager Business Process Monitoring in order to minimize the impact of service outages
- Performs additional duties and assignments as needed
The Successful Applicant
- Minimum 1 year experience in one or more of the designated process areas: MS, SC, SO, ME, EH&S, QM and FACT (Advanced Position)
- Experience in SAP master data maintenance preferrred
- Knowledge of MS Office, Sharepoint, SAP Solution Manager preferred
- University degree, preferably in the field IT, Business, Engineering or a comparable education
- Good analytical and learning skills, ability to understand complex situations
- Excellent communication skills
- Service oriented
- Fluent in English and proficiency in German and/or Mandarin is an added advantage
What's on Offer
- Attractive remuneration package
- Strategic office location
- Career growth