HR Service Desk - Specialist
Become part of a global and and exciting MNC.
Good worklife balance
About Our Client
- They are keen and passionate on transforming lives and in developing innovations for the future.
- A global MNC that is a market leader within the specific industry.
- Deliver Service by use of all available channels (chat, ticketing system, phone calls)
- Provide customer service on HR related activies, such as inquiry resolutions, request mangement, and troubleshooting.
- Supports Global HR Centers of Excellence with feedback of business usage of HR processes, pain points and knowledge gaps.
- Participating in project activities as required.
- Display high integrity on the job and comply with the guidelines.
- Embed customer care principles into daily activities.
- Comply with data privacyrules and regulations.
- Ensure consistent and reliable service delivery for customers serviced.
- Implement processes and initiatives to ensure continuos improvement as well as service enhancement.
- Align service delivery and quality with overaching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns.
- Ensure end to end ownership of resolution.
- Ensure operations according to defined KPIs and SLAs.
- Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
The Successful Applicant
- Must be able to speak read and write in mandarin.
- Experience in a Shared Service Center, preferably in an HR services environment.
- HR generalist know - how.
- Proven track record of being able to deliver in a matrix organization.
- Ability to work independently in a fast paced environement and to handle multiple, competing priorities.
- Ability to thrive in an ambiguos and multicultural environment working across borders.
- Experience working effectively in a matrix organisation across geographies and divisions.
- Ability to navigate complex HR data structure.
- Ability to work in a fast paced and changing environment.
What's on Offer
- Be part of a pioneering HR services team.
- Good career progression and opportunity.
- Good work life balance.