Global Head of GBS (Shared Services)

Selangor Permanent
  • Attractive remuneration package
  • Be part of a globally recognized organisation

About Our Client

Our client is a globally recognized organisation and due to expansion plans they are currently seeking a Global Head of GBS to be part of the team.

Job Description

  • Create and then lead a Global Business Services organization, pulling into a single service organization operational processes from within the existing Management functions.
  • Establish a sound strategy to deliver high quality business services at market competitive cost and performance levels
  • Drive the delivery of higher quality service levels supported by a culture of continuous improvement
  • Reduce overall cost of service and improve service capabilities, leveraging company scale, fit for purpose business processes, quality management processes (such as LEAN), standard IT solutions and a rigorous management system
  • Establish the operating model of the GBS, including putting in place the organization, processes, systems, and talent model required to support the GBS concept
  • Prepare a project plan for these lead processes including case for change, change management, communication, staffing, investments, timeline etc.
  • Hire, coach and develop appropriate team to execute on GBS strategy
  • Launch the GBS organization within the company and drive to success
  • Establish the base platform for the GBS to succeed and gradually expand scope to deliver on its charter as the GBS concept.
  • Drive the global change program to develop a high performing team and transform the culture to be focused on quality and continuous improvement
  • Be accountable for a high performing relationship with supplier(s) and evolving the relationship to a strategic partnership

The Successful Applicant

  • University Degree - Masters Preferred
  • 10+ years working experience, ideally with prior experience of working in a shared services environment
  • Process & Business acumen for the benefit of simplifying complexity and streamlining administrative processes
  • Transformational skills including demonstrated ability to improve processes and change ways of working, attitudes and behaviors
  • A passion for continuous improvement
  • Strong networking and influencing skills, both at a senior executive and operational level
  • A proven leader with advanced people management and development skills
  • Familiar and comfortable working in large, international, matrixed environment
  • Prior experience setting up a new organization (including strategy, team, budget etc.)

What's on Offer

  • Attractive remuneration package
  • Be part of a globally recognized organisation
  • Enhance your skills in a GBS setting
Sara Afzal
Quote job ref
Phone number
6012 326 4054

Job summary

Executive Search
Accounting, Tax & Treasury
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Contract Type
Consultant name
Sara Afzal
Consultant contact
6012 326 4054
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.