EUC Collaboration Engineer (Messaging) - Level 3

Kuala Lumpur Permanent

Updated on 18/06/2021

  • Global Leading MNC
  • Attractive remuneration package

About Our Client

My client is a Digital Advertising & Marketing company, where the HQ is based in UK. As the demand within the industry grows, our client is steadily growing by expanding their regional operations in APAC region. As part of the Global Technology Transformation programme, the Global EUC team is looking for an experienced EUC Collaboration Engineer to join their APAC based agile team.This role reports into the Head of EUC Collaboration and will be responsible for the support of services across the areas of Office 365 Suite, Exchange Online, Mimecast, SharePoint and many more collaboration tools. The ideal candidate must have good experience of Exchange Online in a hybrid configuration and email security gateways e.g. Mimecast and Proofpoint.

Job Description

  • Responsible for the successful support of Collaboration services within a Service Management framework and in line with the agreed standards and Service Levels

  • Responsible for managing the resolution of incidents and any escalated issues from the Service Desk

  • Represent when required, the Collaboration services in Change Advisory Board (CAB) meetings

  • Contribute to fostering a practice of collaboration and continuous improvement within the Collaboration team

  • Contribute to identifying and undertaking Service Improvements

  • To provide 2nd / 3rd line support for the Collaboration services

  • Possess a detailed understanding of all Collaboration services and the associated infrastructure

  • To operate in line with the IT Operating Model and Values and to promote these within the Collaboration Team

  • To contribute to the Collaboration strategy and service/product roadmap

  • Adhere to a best practice Service Management (ITIL)

  • Ensure that user experience and satisfaction is at the forefront of all activities

  • Drive customer satisfaction to over 90% and ensure SLA attainment is consistently above the minimum requirements for the Collaboration services

  • Keep abreast of changing trends and market developments of current and future technologies

  • Identify new Collaboration technologies that can provide benefit

The Successful Applicant

  • Candidate should possess at least a Bachelor's Degree in Computer Science, Information Technology or other relevant field.

  • Ideally Microsoft Certified Solutions Expert (Messaging) or equivalent qualifications and experience.

  • Good experience in O365 Messaging, Exchange, Mimecast and PowerShell is a MUST.

  • Exchange Online, PowerShell, Mimecast, Exchange 2016 On-Premise is a MUST.

  • Knowledge of the following is desirable:
  • Office 365-

- Yammer

- Stream- OneDrive- Teams- Power Platform- Security & Compliance- SharePoint Online

  • BinaryTree Power365
  • Azure AD Connect
  • Domain Name Management
  • Google Workspace / GSuite
  • Migrations between O365 tenants and Google Workspaces
  • Exclaimer

  • Good Collaboration troubleshooting skills and knowledge of problem resolution methodologies.

  • Demonstrated experience supporting messaging & collaboration environments.

  • Experienced in IT service management, including change, incident and problem management.

  • Demonstration of the technical skills needed to handle innovation and change resulting from the implementation of new IT solutions.

  • Experience of working with ITIL based Service processes and functions

  • Experience and knowledge of supporting technical services in a complex environment

What's on Offer

  • Global Leading MNC

  • Attractive remuneration package

  • Strong international exposure & progression opportunity
Sue Ting Lim
Quote job ref
Phone number
+603 2302 4031

Job summary

Contract Type
Consultant name
Sue Ting Lim
Consultant contact
+603 2302 4031
Job Reference