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Deputy Lead, Operational Risk (1LOD) - AFC Retail Operations

Kuala Lumpur Permanent MYR16,000 - MYR21,000 per month (MYR192,000 - MYR252,000 per year) View Job Description
Ensures effective risk and control management in AFC Ops by overseeing workforce metrics, quality control, and reporting while maintaining strong First Line of Defence ownership. Leads organizational transformation by implementing policy, process, and technology changes, monitoring performance, and integrating new capabilities.
  • Global MNC
  • Rewarding Benefits

About Our Client

A Leading Global FI

Job Description

Control and Reporting

  • Ensure effectiveness of the risk and control environment by supporting OET Lead with workforce management, metrics and reporting, and quality control of the AFC Ops functions.
  • Ensures strong first Line of Defence control ownership including periodic assessment and quality control review.
  • Proactively identifies opportunities to develop and implement quality control on key processes in AFC Ops functions.
  • Creates and maintains the interface between the AFC Ops and Group functions.
  • Analyse, ensure, and provide regular reporting of operational metrics to the Group Retail AFC Lead for governance forums and regulatory reporting.
  • Continually seeks to improve the operational effectiveness, efficiency, and quality standards.



Organisational transformation

  • Is responsible for implementing changes affecting AFC Ops functions including any changes to policy / SOP, technology adoption, process enhancements and remediation of control weaknesses / gaps
  • Monitors change performance and upcoming change roadmaps, recommends enhancements, and supports the delivery of change programmes.
  • Executes and integrates new capabilities as driven by global objectives / initiatives.



Stakeholder engagement

  • Engages with key stakeholders (AFC Ops Functions, Group Compliance, Group Technology & Operations) in COE and Group teams to drive effective transformation
  • Attends regular management and team meetings to provide updates on status of projects, initiatives and change roadmap



Leadership and capacity management

  • Responsible for performance management, leave management, hiring and training in line with HR policies and best practices

The Successful Applicant

  • 7-10 years of direct experience in Financial Crime, Risk Assessment, Operational Risk management (Under 1 LOD) or Quality Control in Financial Services, Banking or Regulatory environment.
  • Experience in Retail Ops is a MUST HAVE.
  • Demonstrated capability to interpret complex requirements and be a self-starter
  • Experience in large transformation programmes in a leadership position within Financial Services
  • A proven track record of developing and communicating a sound strategy that addresses both short-term commitments and longer-term strategic goals
  • Excellent senior stakeholder management, the ability to build constructive partnerships with diverse stakeholders and challenge where required

What's on Offer

  • Opportunity to work in a large organization in the retail industry
  • Challenging and rewarding work environment
  • Comprehensive benefits package
  • Opportunity for career advancement within the organization
Contact
Laxmin Ganapathy
Quote job ref
JN-032025-6700526
Phone number
60122161741

Job summary

Function
Banking & Financial Services
Specialisation
Risk Management
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Laxmin Ganapathy
Consultant contact
60122161741
Job Reference
JN-032025-6700526

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.