Customer Service Support (Night Shift)

Kuala Lumpur Permanent MYR2,500

Updated on 10/09/2020

  • Exciting Working Culture
  • Excellent Remuneration

About Our Client

Leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. Our Client supports more than 7 million test takers annually at our testing locations in more than 160 countries around the world.

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery.
  • To interface between candidates, clients and test sites in a professional and efficient manner.
  • Achieve and maintain all key quality and productivity metrics.
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines.
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.

The Successful Applicant

  • Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent
  • Experience in Customer Service environment
  • Excellent written and spoken English
  • Ability to empathize and remain professional during all interactions
  • Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.
  • Able to work Permanent Night Shift - Mon to Friday (8pm-5pm / 9pm-6am)
  • Basic RM2500 + RM400 (Shift Allowance) + RM400 (Transport Allowance)

What's on Offer

Excellent Remuneration with an opportunity for career growth in a reputable company

Contact
Cheryl Fernandez
Quote job ref
4112110
Phone number
+603 2302 4028

Job summary

Function
Location
Contract Type
Consultant name
Cheryl Fernandez
Consultant contact
+603 2302 4028
Job Reference
4112110