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Customer Service Specialist - SEA FREIGHT

Selangor Permanent MYR4,000 - MYR5,000 per month (MYR48,000 - MYR60,000 per year) View Job Description
Managed end-to-end inbound and outbound freight forwarding and logistics processes, ensuring regulatory compliance and seamless coordination with port authorities, shipping agents, and internal stakeholders. Handled global customer interactions to deliver timely documentation and exceptional service across the supply chain.
  • Join a prominent multinational freight forwarding company.
  • Be part of a growing business.

About Our Client

A global logistics and supply chain company with operations across Asia and Europe, offering end-to-end services including freight forwarding, warehousing, customs clearance, and supply chain consulting. The company provides tailored solutions supported by a proprietary digital platform for real-time tracking and transparency, with strong expertise in managing complex cross-border operations.

Job Description

  • Oversee the complete lifecycle of inbound and outbound freight forwarding and logistics operations, ensuring regulatory compliance and seamless collaboration with port authorities, shipping agents, and internal teams.
  • Manage customer interactions to maintain high standards of efficiency, effectiveness, and service quality across all logistics and supply chain functions.
  • Ensure all necessary documentation is prepared accurately and delivered on time.
  • Communicate clearly and professionally with international customers and agencies across various countries.

The Successful Applicant

A successful Customer Service Specialist should have:

  • Possess a diploma or higher qualification in Logistics, Supply Chain Management, Business Administration, or a related discipline.
  • At least 2 to 3 years of hands-on experience in shipping agency, freight forwarding, or logistics, with exposure to operations and customer service.
  • Demonstrates strong organizational skills and a keen eye for detail.
  • Capable of handling multiple tasks simultaneously, working well under pressure, and meeting tight deadlines.
  • Proficient in using logistics systems and Microsoft Office tools.
  • Immediate availability to start work is a plus.

What's on Offer

  • An attractive salary range
  • An inclusive work environment that values diversity.
  • A chance to work with a growing company in the freight forwarding industry.
  • Opportunities for career advancement and professional growth.
Contact
Ashwin Hastir
Quote job ref
JN-052025-6743599
Phone number
+60323024105

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Selangor
Contract Type
Permanent
Consultant name
Ashwin Hastir
Consultant contact
+60323024105
Job Reference
JN-052025-6743599

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.