Customer Service Executive (Japanese Speaker)

Malaysia Permanent MYR4,000 - MYR5,000

Updated on 10/09/2020

  • Excellent Benefits
  • Career Growth Opportunity

About Our Client

A leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. They support more than 7 million test takers annually at our testing locations in more than 160 countries around the world.

Job Description

  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • To interface between candidates, clients and test sites in a professional and efficient manner
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

The Successful Applicant

  • Minimum Diploma (Advanced / Higher or Graduate) Bachelor's Degree or equivalent with at least 1 years working experience in relevant field
  • open to fresh Graduates
  • Normal Working hours
  • Excellent command of spoken and written in English and Japanese
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical thinker with attention to detail.
  • Data entry, spelling, grammar and proofreading skills required.
  • Ability to work in both a team environment and autonomously
  • Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
  • Applicants should be willing to be based in Kuala Lumpur

What's on Offer

Excellent Remuneration and an opportunity to work with a global testing services provider

Cheryl Fernandez
Quote job ref
Phone number
+603 2302 4028

Job summary

Contract Type
Consultant name
Cheryl Fernandez
Consultant contact
+603 2302 4028
Job Reference