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Customer Engagement Manager

Selangor Permanent MYR120,000 - MYR144,000 per year Work from Home or Hybrid View Job Description
We're hiring a Customer Engagement Manager to lead supply chain initiatives and customer collaboration across Malaysia, focusing on strategic planning, inventory management, and service optimization. This role is highly analytical, cross-functional, and customer-facing, with a strong emphasis on converting data into actionable business proposals.
  • Drive strategic customer collaboration across supply chain and planning
  • Influence commercial decisions through data-driven insights.

About Our Client

Our client is a global consumer goods company with a strong footprint in Malaysia, operating across multiple product categories. The business is committed to enhancing customer satisfaction through supply chain excellence, digital transformation, and collaborative planning with key distributors and retail partners.

Job Description

  • Lead customer engagement initiatives focused on order-to-invoice efficiency, inventory management, and service KPIs.
  • Coordinate with the commercial team and distributors to ensure alignment on planning, replenishment, and shipment execution.
  • Extract and analyze data from internal systems to identify gaps and propose commercial actions (e.g., SKU rationalization, volume adjustments).
  • Monitor shipment vs. planned volumes and recommend corrective actions.
  • Collaborate with internal teams to ensure timely delivery and issue resolution.
  • Manage customer expectations and lead monthly engagement meetings to align on joint initiatives.
  • Support improvement projects including automation and process simplification.
  • Act as a strategic liaison between internal teams and customers, ensuring proactive communication and alignment.
  • Handle escalations related to product shortages, delivery issues, and East Malaysia shipments.

The Successful Applicant

A successful Customer Engagement Manager should have:

  • 5+ years of experience in customer engagement, customer service, or supply chain roles within a multinational company (FMCG preferred).
  • Strong analytical skills with the ability to interpret data and translate it into business recommendations.
  • Experience with SAP and Excel; familiarity with dashboards and planning tools.
  • Background in demand planning or commercial planning is a plus.
  • Excellent communication and stakeholder management skills.
  • Curious, proactive, and able to work independently with a sense of urgency.
  • Comfortable presenting to internal and external stakeholders.

What's on Offer

  • Strategic, customer-facing role with high visibility across commercial and supply chain teams.
  • Opportunity to lead collaborative initiatives and influence business decisions.
  • Supportive team culture with exposure to regional operations and improvement projects.



If you are passionate about customer engagement and are ready to take on this exciting role, we encourage you to apply today!

Contact
Brandon Hein
Quote job ref
JN-102025-6851207
Phone number
+603 2302 4041

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics - Customer Service
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Selangor
Contract Type
Permanent
Consultant name
Brandon Hein
Consultant contact
+603 2302 4041
Job Reference
JN-102025-6851207
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.