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BSS Managed Service Operation Director

Kuala Lumpur Permanent View Job Description
The BSS Managed Service Operation Director oversees multi-tower operations, ensuring service stability, contract compliance, and customer satisfaction. This role drives operational excellence, governance, and continuous improvement across Billing & BSS Managed Services.
  • Lead end-to-end BSS managed service operations.
  • Drive service stability and customer satisfaction.

About Our Client

Our client is a leading global technology and telecom solutions provider, delivering innovative managed services and digital transformation solutions to enterprise and carrier customers worldwide.

Job Description

The BSS Managed Service Operation Director is responsible for end-to-end operational leadership of Billing & BSS Managed Services. Key responsibilities include:

  • Operational Leadership & Governance: Manage SOC, Service Desk, Application, Infrastructure, and Business Operations Services; ensure KPIs, SLAs, and compliance.
  • Service Quality & Delivery Excellence: Drive proactive monitoring, incident resolution, and ITIL-based processes for stability.
  • Team & Vendor Management: Lead cross-functional teams, manage offshore/on-site resources, and oversee vendor performance.
  • Customer Engagement: Act as the primary interface for CIO/CTO stakeholders, handling escalations and service reporting.
  • Financial & Contract Management: Manage budgets, P&L, and commercial risks.
  • Continuous Improvement: Implement automation, AIOps, and service transformation initiatives.

The Successful Applicant

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 12+ years in BSS/OSS, telecom IT operations, or managed services.
  • Proven leadership in large-scale BSS managed services (Billing, CRM, Mediation, Charging).
  • Strong ITIL knowledge and certifications (ITIL Expert preferred).
  • Excellent stakeholder communication and executive presentation skills.
  • Experience with multi-vendor/offshore delivery models.
  • PMP or TOGAF certifications are a plus.

What's on Offer

  • Opportunity to lead mission-critical telecom operations.
  • Drive service transformation and innovation in a global environment.
  • Competitive compensation and career growth in a dynamic industry.
Contact
Jane Chu
Quote job ref
JN-122025-6898218
Phone number
+60323024077

Job summary

Function
Digital
Specialisation
CRM
What is your area of specialisation?
Technology & Telecoms
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Jane Chu
Consultant contact
+60323024077
Job Reference
JN-122025-6898218

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.