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Associate Director of Card Operations

Kuala Lumpur Permanent View Job Description
The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will lead and manage the Card Operations Processing Centre team and related stakeholders.
  • Global MNC
  • Exposure to Multiple Global Stakeholders

About Our Client

A leading global bank.

Job Description

* Lead the COPC team
* Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met
* Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
* Conduct internal reviews / tests to ensure compliance
* Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
* Proactively manage and resolve customers' and business units' feedback and queries promptly
* Drive operations related projects & process improvements
* Lead and coach staff to a high standard of performance, productivity and service quality
* Ensure that the Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to;
* Ensure that operation procedures are kept up to-date;
* Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

The Successful Applicant

  • Bachelor's degree in a relevant field
  • 10+ years' experience in Retail Banking Operations-with deep expertise in Credit/Debit Card Ops
  • Proven success in leading large teams (20+), with strong people and performance management
  • Track record of delivering automation and RPA solutions in operational settings
  • Sharp analytical and decision-making skills with a drive for innovation
  • Strong organizational and change management capabilities

What's on Offer

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A world-class training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Contact
Laxmin Ganapathy
Quote job ref
JN-042025-6720403
Phone number
60122161741

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Kuala Lumpur
Contract Type
Permanent
Consultant name
Laxmin Ganapathy
Consultant contact
60122161741
Job Reference
JN-042025-6720403

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.