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Assistant Manager, Collections (Hire Purchase)

Selangor Permanent MYR7,000 - MYR8,000 per month (MYR84,000 - MYR96,000 per year) Work from Home or Hybrid View Job Description
Implement new strategies and tactics with repossession vendors to improve recovery performance.Manage & resolve the customer/dealer second level of escalations as per the escalation matrix.
  • Global MNC
  • Rewarding Benefits

About Our Client

A globally renowned Global Business Services in the market.

Job Description

  • Implement & drives collections and remarketing processes and procedures.
  • Monitor and ensure the quality of debt collection activities. Train and develop collectors and remarketing agents to meet KPIs. Coordinate with repossession agents and customers to minimize credit losses and maximize debt recovery. Handle escalations of collections, restructuring, and rescheduling of overdue contracts.
  • Initiate litigation proceedings against hirers and guarantors. Work with solicitors and relevant authorities such as insurers, police, customs, and the Transport Authority to facilitate recovery efforts. Ensure timely decisions and legal filings to protect the company's interests.
  • Manage the end-to-end remarketing process for repossessed or returned vehicles. Ensure vehicles are sold within the targeted timeframe and at the best price. Coordinate with auction houses and manage bids from dealers, buyers, and auctioneers, preparing all relevant documentation for the remarketing process. Handle other ad-hoc assignments as required.
  • Execute the write-off of contracts in accordance with company policies and procedures, ensuring timely reporting and updates to management.
  • Meet customer expectations and needs by assisting with inquiries for new loans, account modifications, problem-solving related to account management, and handling customer complaints and early termination requests.
  • Guide digitization and process automation/optimization, as well as system enhancements and testing.

The Successful Applicant

    • Degree holder, preferably in Finance, Accounting, Business or related discipline
    • Minimum 5 years in automotive finance
    • Legal Collections Experience (MUST HAVE)
    • Able to speak Cantonese or Hokkien (because need to support customer service team whenever business need arises for Hong Kong Market)
    • Certificate in Legal Practice &/or Debt collection certification or training preferred.
    • Strong knowledge & experience in Finance Contract Management ERP as well as hire purchase terms and processes.

What's on Offer

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A world-class training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Contact
Laxmin Ganapathy
Quote job ref
JN-052024-6428501
Phone number
60122161741

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Selangor
Contract Type
Permanent
Consultant name
Laxmin Ganapathy
Consultant contact
60122161741
Job Reference
JN-052024-6428501
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.