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- Exciting and fast growing business
- Young entrepreneurial environment
About Our Client
A fast growing and very entrepreneurial business services organisation.
Our client is a very exciting and dynamic business services organisation who has grown exponentially over the past 5 years. With new deals on the verge of being agreed we are looking for a customer centric Operations Director with excellent leadership qualities to take the business through it's next stage of growth. The role will be based out of Manila, Philippines.
- Lead the company in meeting or exceeding client SLA's and performance levels.
- Identification of opportunities to streamline the business and operational processes.
- Responsible for the planning and estimating campaigns within a program portfolio. Coordinate, track and manage the campaign.
- Act as an escalation point of contact between the client and the operational teams.
- Review and assess the operational efficiency's of the business's.
- Improve the sophistication of the operations and look at process and general business improvement opportunities to help build scale.
- Charismatic and people centric leader with customer service at the core of his/her priorities.
- Provide inspirational leadership to the organisation and being a role model for company values.
- Review and develop capabilities of the people in the business creating a learning organisation.
- Provide adequate leadership on multiple full scale projects and ensure activities related to operational services and support are running smoothly.
The Successful Applicant
The candidate will possess the following skills and attributes.
- Degree holder.
- Strong call centre or operations background in a BPO or services set-up.
- Team player with excellent people management skills.
- An inclusive leader who takes pride in developing people.
- Excellent customer services and stakeholder engagement skills.
- Strong planning and organisational skills.
- The ability to thrive and contribute in a highly entrepreneurial environment.
- The ability to influence and be a thought leader with senior management.
What's on Offer
Competitive package with a lucrative benefits package.